Frequently Asked Questions

Q

Can my infrastructure be affected by the same disaster that destroyed my primary datacenter?

A

That depends on the disaster itself - the location of it and the severity of it. 

Q

Where are TelecomDR's back-up sites?

A

TelecomDR's back-up sites are located in two separate locations and support maximum potential security from both internal and external threats.

Q

What if I already have a back-up solution in place?

A

It's always good to be prepared.  Especially when it comes to your business and its finance records, customer information and private documents.  Our products are specifically designed to make sure that that data is secure from all internal and external threats.

Q

How much will a solution cost me?

A

The price is dependent on the product.  For example, a single product is going to be less expensive than a disaster recovery system, however we will do all we can to help your business keep within its budget.

Q

What is the expected recovery time for specific services?

A

Immediate. Everyone of our products and solutions could be implemented the moment you need it and will begin working right then and there.

Q

Can my existing network support the devices that TelecomDR will provide me with?

A

Yes it can.  All of our products, services and solutions are compatible with every network.

Q

What do I need to do on my end?

A

Depending on the service provided by TelecomDR, the client could have to provide a variety of things such as passwords to access their network or paperwork to complete analyses.

Q

What happens once the problem is resolved?

A

TelecomDR will continue to be available and accessible to all of its clients to answer any questions and address every concern.
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